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Returns

New items

Most Items in new, unopened condition may be returned up to 30 days from the date of delivery for a full refund minus the initial cost of shipping . Return shipping costs are the responsibility of the buyer, unless the shipped item was incorrect or defective. If the item has been opened, or no longer in brand new condition, Russo Music reserves the right to deny the return of said item.

Holiday Returns

New Items Purchased from the beginning of November to the end of the year are eligible for return until the last day of January. Items on the non-returnable list below are excluded from this offer.  This offer does not apply to Used and Consignment Items.

Used Items

Any item purchased used may be returned within 5 days of delivery date. These items have been certified/tested by our staff and thus are deemed in good working condition unless otherwise noted. Please contact us directly for returns so we can resolve these issues individually. As with new items, all returns are in full, minus the initial cost of shipping unless shipped incorrectly.

Consignment Items

Consignment purchases are non-refundable. Please thoroughly inspect the items for shipping damage upon receipt. If there has been damage, please report within 7 days of receiving or forfeit the ability to returned damaged item.

Non-returnable Items

Due to the nature of certain items, they cannot be returned under any circumstance. Some of these items include Harmonicas, Microphones, Earbuds, ear-plugs, Books, Software, Drum sticks, Strings, Amp Tubes, Reeds, and other items that could be deemed unsanitary after use.

Layaway Returns

If purchase is made through the LAY-BUY Layaway payment gateway, you will have 30 Days from receive date to return the item. Any order placed via LAY-BUY will be subject to a 10% restocking fee upon return.

Return Authorization

If you have questions, or would like to return an item within the window, you can contact us through the following contact form. Please give 1-2 business days for response and Return authorization #.

Return Authorization Form

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